Customer Service and Lien Administrator

Customer Service and Lien Administrator FirstLine Road Solutions Sparks, NV Job Details Full-time 19 hours ago Qualifications Bilingual Customer records maintenance Computer operation Maintaining an organized workspace Phone communication Payment processing Computer literacy Greeting customers Client inquiry handling Processing cash transactions Filing Client file management Legal document sorting and filing De-escalation techniques Conflict de-escalation Administrative experience High school diploma or GED Communication skills Entry level Office phone management Quality data entry Office record organization Customer data entry Full Job Description We are seeking a dependable and professional Customer Service Representative to join our impound yard team. This position is responsible for assisting customers whose vehicles have been impounded, processing paperwork, entering data into company software, and maintaining accurate records. The ideal candidate can remain calm under pressure, communicate effectively with upset customers, and handle administrative tasks efficiently in a fast-paced environment. Requirements Responsibilities Greet and assist customers in the lobby regarding impounded vehicles Explain impound procedures, required documentation, fees, and release requirements Handle difficult or upset customers professionally and respectfully Answer incoming phone calls and respond to customer inquiries Process vehicle release paperwork and maintain organized filing systems Perform accurate data entry into company computer systems and databases Verify identification, ownership documents, insurance, and other required paperwork Maintain confidentiality and accuracy of customer and vehicle records Coordinate with tow operators, law enforcement agencies, and yard staff as needed Collect payments and issue receipts when applicable Keep the front office and lobby area organized and professional Qualifications High school diploma or equivalent preferred Previous customer service or office experience preferred Basic computer and data entry skills Strong communication and conflict-resolution abilities Ability to stay calm and professional in stressful situations Attention to detail and organizational skills Ability to multitask in a fast-paced environment Bilingual skills are a plus Work Environment This position works in an office/lobby setting within an active impound yard environment. Employees regularly interact with frustrated or emotional customers and must maintain professionalism at all times. Schedule Full-time Monday - Friday 8 AM to 5 PM with the occasional Saturday (once a month)