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Associate Coordinator - Managed Services - DCMO Region

Job

Broome-Tioga BOCES

Binghamton, NY (In Person)

$59,521 Salary, Full-Time

Posted 1 week ago (Updated 2 days ago) • Actively hiring

Expires 7/23/2026

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Job Description

Associate Coordinator - Managed Services - DCMO Region 3.7 3.7 out of 5 stars Binghamton, NY 13905 From $59,521 a year Broome-Tioga
BOCES 64
reviews From $59,521 a year
MAJOR RESPONSIBILITIES
Provides assistance in the daily directions and communication to employees on incident resolution, customer support and other areas of service; Provides continual evaluation of processes and procedures; Assists in the assigning of appropriate team members for resolution of service related issues within assigned school districts; Prepares for and leads meetings with SCRIC staff to review open incidents, projects and other topics; Interacts with school district staff to ensure that service related issues are resolved quickly and professionally; Communicates regularly with SCRIC teams regarding service operations, providing the critical link between service organizations and service management; Works with supervisor and IT Project Coordinators on the development of long range plans, policies and procedures; Enforces departmental policies and procedures within the department; Reviews quality of customer support provided to school districts in terms of response time and accuracy; Attends district meetings; Identifies training needs and provides appropriate training; Identifies service issues or internal school district changes that may affect SCRIC services; Prepares and maintains a variety of reports. Job Qualifications
REQUIRED MINIMUM QUALIFICATIONS
Graduation from a regionally accredited or New York State registered college or university with a bachelor's degree and one year providing customer service and support directly to users of technology hardware and/or software programs; OR Graduation from a regionally accredited or New York State registered college or university with an associate's degree and three years' experience providing customer service and support directly to users of technology hardware and/or software programs; OR Graduation from high school or completion of a general equivalency diploma and five years of experience providing customer service and support directly to users of technology hardware and/or software programs; OR An equivalent combination of training and experience as defined by the limits of A), B), and C) above. Broome County Civil Service Exam required.
Special Note :
Because of the radical evolution of technology in this field, qualifying experience must have been gained within the last five years.
Civil Service Title:
Associate Coordinator -
Managed Services Job Number:
26-168