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JP
JMJ Phillip
Account Manager
Career Insights for Customer Service Account Manager
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Scorecard
Based on New York data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$81,272 / year median in New York
-9% projected decline
Job Description
Account Manager Posted on July 7, 2026 July 7, 2026 by JMJ Phillip We are seeking an Account Manager to build and maintain strong client relationships while driving customer satisfaction, account growth, and long-term business success. This role serves as the primary point of contact for assigned accounts, ensuring client needs are met through exceptional service, strategic planning, and effective collaboration with internal teams. The ideal candidate is a proactive communicator with strong relationship-building skills and a passion for delivering outstanding customer experiences. Position Responsibilities Client Relationship Management Build and maintain strong, long-term relationships with assigned customer accounts. Serve as the primary point of contact for client inquiries, requests, and account-related matters. Develop a thorough understanding of customer needs and business objectives. Account Growth & Business Development Identify opportunities to expand existing accounts through additional products or services. Develop account strategies to support customer retention and long-term growth. Collaborate with sales and leadership teams to achieve revenue goals. Customer Support & Issue Resolution Respond promptly to customer concerns and coordinate timely resolutions. Work cross-functionally to ensure customer expectations are consistently met. Maintain high levels of customer satisfaction through proactive communication. Project & Account Coordination Coordinate internal resources to support customer projects and ongoing account activities. Monitor project timelines, deliverables, and customer expectations. Ensure smooth execution of account plans and service commitments. Reporting & Performance Tracking Maintain accurate customer records and account documentation. Prepare reports, forecasts, and account performance updates. Monitor key account metrics and identify opportunities for continuous improvement. Prerequisites Bachelor's degree in Business, Marketing, Communications, or a related field preferred. Experience in account management, customer success, sales, or client relationship management. Strong interpersonal, communication, and negotiation skills. Excellent organizational and time management abilities. Ability to manage multiple accounts and priorities simultaneously. Proficiency with CRM systems and Microsoft Office applications. Strong analytical and problem-solving skills. Ability to work independently and collaboratively within a team environment. Certifications (Preferred, but not Required) Certified Sales Professional (CSP) Certified Customer Success Manager (CCSM) Project Management Professional (PMP) CRM Platform Certifications (Salesforce, HubSpot, or similar) Customer Service or Account Management Certifications What the Role Offers Competitive salary range of $70,000 - $100,000 annually Comprehensive health, dental, and vision insurance Retirement savings plan with company contributions Paid vacation, holidays, and personal time off Professional development and ongoing training opportunities Collaborative and supportive team environment Opportunities for career advancement and leadership growth Exposure to a diverse client portfolio and meaningful business relationships Why Bohemia? Bohemia offers a thriving business community with access to a diverse range of industries and growing organizations. Its strategic location, strong commercial presence, and supportive professional environment make it an excellent place for Account Managers to build lasting client relationships, expand their expertise, and contribute to long-term business growth while enjoying excellent career development opportunities. Upload your resume to Apply • Accepted file types: pdf, doc, docx, txt, Max.