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IM
Ingram Micro Inc
Associate Client Service Manager
Career Insights for Customer Service Manager (General)
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Based on New York data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$83,584 / year median in New York
-3% projected decline
Job Description
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! The client services manager (alongside the account manager) works closely with vendors and internal stakeholders (VBMs/BDEs/Sales), serving as a trusted point of contact and contributing to strategic marketing planning and execution. This Entry level role is responsible for developing, executing, and measuring marketing programs that drive customer acquisition, sales growth, and market share. The individual partners with sales, vendors, and channel partners to execute effective campaigns, advertising initiatives, and marketing strategies while analyzing results and optimizing performance.
Key Responsibilities Key skills:
detail oriented, organized, administrative skills- Update and maintain trackers, timelines, and documentation for marketing activities
- Schedule and coordinate meetings, campaign milestones, and planning cadences
- Collect and organize marketing materials and assets
- Support campaign kickoff meetings and the proofing/approval process
- Collect and manage post-campaign documentation (POP/POE), track ROI and performance metrics, and contribute to campaign recaps
- Assist with budget updates, manage claims submissions and receivables tracking.
- Maintain consistent communication and follow-up on campaign activities.
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Dental Insurance
- Disability Insurance