A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Would you enjoy helping homeowners and families navigate one of life's biggest-and often most stressful-transitions? If you are organized, detail-oriented, and committed to providing exceptional customer service, Liberty Moving & Storage in Commack, NY may have the perfect opportunity for you. We are seeking a full-time Move Coordinator to guide customers through every stage of their move, answer questions, coordinate important details, and help make their relocation as smooth and stress-free as possible
THE PERKS OF BECOMING OUR MOVE COORDINATOR
Experience-based pay of $20.00 - $24.00/hour (applicants with 3+ years of experience may be eligible for a higher rate!) Health coverage with 100% HRA reimbursement for employees' out-of-pocket expenses Dental, vision, and Aflac coverage after 30 days of full-time employment 401(k) with up to 4% employer match after 1 year of full-time employment Generous paid time off (PTO) Annual holiday party and company picnic Daily fresh fruit and gourmet coffee/tea available Bagel Fridays
MOVE COORDINATOR RESPONSIBILITIES
You're a key part of our day-to-day operations and customer satisfaction, handling the essential functions that keep our business running smoothly. Using MoverSuite and BlueZone, you'll manage the daily business activities and van line/car carrier service orders. You'll maintain accurate relocation data in our systems while ensuring compliance through all documentation and work activities. This is a highly communicative role where you'll work with internal counselors, household goods networks, and non-network providers to ensure successful relocations, deliver amazing customer service, and maintain a positive, collaborative work environment. You'll regularly review our household goods operations, analyze reports to measure performance, and recommend improvements to management or clients. If we add new relocation processes, vendors, or services, you'll help ensure a smooth implementation. You'll provide timely communication to stakeholders, maintain a creative, adaptable approach to problem-solving, and take advantage of growth opportunities to keep advancing with the company.
YOUR KEYS TO SUCCESS
Proven ability to multitask, prioritize responsibilities, and meet deadlines in a dynamic, fast-paced environment Proficiency with Microsoft 365 applications and similar software Effective verbal and written communication skills High levels of accuracy and attention to detail Customer service-focused mindset Excellent collaboration, interpersonal, and teamwork skills Our ideal Move Coordinator has a college degree or equivalent work experience, but it's not required. Experience in domestic or international household goods transportation would be a bonus!
ABOUT US
We are the leading moving company for United Van Lines, with a rich history of making great moves since 1939. Our mission is to deliver the highest quality professional moving services to each of our valued customers. We are in our third generation of family ownership with over 350 employees, 100 pristine trucks, and a 150,000-square-foot state-of-the-art warehouse facility. Our team also enjoys generous benefits, a supportive environment, and great leadership! Join us and be a part of a business committed to excellence, growth, and positively impacting the industry! Our initial application is mobile-friendly and takes just minutes to complete. Click " Apply Now " and let's talk!
