For over 40 years, Taylor Upstate has been the premiere ice cream machine distributor in New York State. Join a growing team in the restaurant equipment industry that specializes in sales and service of all Middleby restaurant equipment product lines. As the Customer Service Coordinator, you will be required to: Field incoming phone calls and assist customers with scheduling service requests Monitor incoming service requests on several different online platforms such as Service Channel and Corrigo Pro Coordinate with Dispatch to ensure customers are receiving service in a timely manner Coordinate with Service Technicians in the field as needed Enter customer information, machine information, and other general data into accounting software and dispatch program Assist with general day-to-day office tasks as needed To be successful at this position, a candidate will need to demonstrate: Excellent customer service skills Excellent verbal and written communication skills Time management skills Ability to analyze customer concerns and provide effective solutions Proficiency in using computer programs such as Microsoft Outlook and Microsoft Office Ability to work independently and as a team in a fast-paced environment

Job Type:

Full-time Pay:

$18.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person