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Coordinate service appointments and communicate with technicians and other team members to keep work moving efficiently.
Assist customers with parts inquiries, availability, and related service needs.
Maintain accurate service records, customer information, and follow-up communication.
QualificationsStrong customer service and communication skills are required.
Previous experience in a service coordinator, service advisor, parts, or similar customer-facing position.
Ability to stay organized, prioritize multiple requests, and provide timely follow-up.
Comfortable working in a fast-paced environment and communicating with both customers and internal service staff.
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Service Coordinator
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Based on New York data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$58,494 / year median in New York
-0% projected decline
Job Description
Job Title:
Service CoordinatorLocation:
Middletown, NY Salary:
$20 $22 hourlySchedule:
8:30am to 5pm, Saturdays required Seeking a customer-focused Service Coordinator to join an established team and grow into a key role within the service department. This position is ideal for someone with strong customer service skills who can coordinate service needs, assist with parts, and keep communication organized between customers and the service team. ResponsibilitiesServe as a primary point of contact for customers regarding service needs, scheduling, and updates.Coordinate service appointments and communicate with technicians and other team members to keep work moving efficiently.
Assist customers with parts inquiries, availability, and related service needs.
Maintain accurate service records, customer information, and follow-up communication.
QualificationsStrong customer service and communication skills are required.
Previous experience in a service coordinator, service advisor, parts, or similar customer-facing position.
Ability to stay organized, prioritize multiple requests, and provide timely follow-up.
Comfortable working in a fast-paced environment and communicating with both customers and internal service staff.