A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
is seeking a motivated and experienced professional to lead our service department and help deliver an outstanding customer experience. In this role, you will oversee daily service operations, support a high-performing team, and ensure efficient workflow, quality repairs, and strong customer satisfaction. The ideal candidate brings leadership, organizational skill, and a commitment to operational excellence in a fast-paced automotive environment. Responsibilities Lead and manage the service department to ensure efficient day-to-day operations Support, coach, and develop service advisors and technicians to promote strong performance Monitor repair order flow, department productivity, and overall customer satisfaction Review completed work for quality, accuracy, and compliance with company standards Communicate effectively with customers regarding service needs, recommendations, and timelines Work closely with parts, sales, and other internal teams to support operational goals Track department performance metrics and identify opportunities for improvement Maintain a safe, organized, and professional work environment Handle customer concerns with professionalism and a solutions-oriented approach Ensure policies, procedures, and manufacturer guidelines are followed consistently Qualifications Previous experience in automotive service management, service advising, or a related leadership role Strong understanding of automotive service operations, repair processes, and customer service best practices Proven leadership skills with the ability to motivate and support a team Excellent communication, interpersonal, and conflict-resolution skills Strong organizational skills and the ability to manage multiple priorities in a fast-paced setting Comfort using dealership management systems and standard business software Ability to analyze department performance and make informed operational decisions Professional demeanor and a commitment to delivering a positive customer experience Preferred Skills Experience in a dealership or multi-location automotive service environment Knowledge of warranty processes, repair order management, and service pricing CDK software experience is a plus Familiarity with coaching, scheduling, and performance management Ability to build trust with customers and team members alike What We Offer A collaborative and team-oriented workplace Opportunities for professional growth and leadership development Competitive compensation and benefits package
WE OFFER
Competitive Pay $100 - $150k Annually Medical, Dental, Vision PTO Company 401(k) Plan with match Closed Sundays Opportunity for growth The chance to make a meaningful impact on customer satisfaction and departmental success Additional Information
