Kitchen Showroom Coordinator

Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave Training & development Vision insurance Why Join Our Team? At Kitchen Tune-Up, we transform homes through thoughtful and personalized kitchen updates. What makes us different is that we offer 5 core services that fit a wide range of budgets and can be mixed and matched to meet each customer's needs. We're looking for a motivated, people-focused retail professional who enjoys working directly with homeowners and helping them bring their vision to life.

SUMMARY:

The Kitchen Showroom Coordinator is responsible for managing customer communications, scheduling appointments, maintaining showroom operations and events, and supporting the sales and design team. This individual serves as the face of the company, helping create an exceptional customer experience while ensuring administrative processes run smoothly.

We offer:

Health insurance stipend Vacation and holiday pay Clear opportunities for growth within our company. Locally owned and operated company with a beautiful Orchard Park showroom Rapidly growing business with a strong reputation in the community In-house installation team for better customer experience and project quality What will you be doing? Customer Service Answer incoming phone calls and respond to customer inquiries. Welcome and assist showroom visitors. Schedule consultations, showroom appointments, and design meetings. Communicate with customers regarding appointments and follow-up needs. Resolve routine customer questions and concerns. Sales & Design Support Prepare customer files and maintain CRM records. Enter and update customer information. Assist with proposal preparation and documentation. Coordinate communication between customers and designers. Track leads and follow-up activities. Administrative Duties Maintain showroom calendars and appointment schedules. Organize files and project documentation. Assist with marketing events and showroom promotions. Support office operations and administrative projects.

Qualifications:

Excellent customer service and communication skills. Strong organizational abilities. Retail management experience. Experience with CRM systems, Google Workspace, and Microsoft Office. Professional phone etiquette. Ability to manage multiple priorities in a fast-paced environment.