Service Administrator

Service Administrator Syracuse, NY Job Details Full-time $45,000 - $55,000 a year 20 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Record keeping Computer operation Customer communication Customer relationship building Microsoft Outlook Customer service Computer literacy Mid-level Administrative experience Cross-functional collaboration Associate's degree Communication skills Project stakeholder communication Stakeholder relationship building Stakeholder management Full Job Description Service Administrator Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We believe our greatest asset is our people, and we are committed to hiring team members who are passionate about delivering industry-leading experiences to our customers across HVAC, refrigeration, critical environments, custom metal fabrication, energy performance, and specialty mechanical projects. As a Service Administrator, you will be responsible for providing outstanding customer service while supporting the Regional Service Manager with daily operations. This role focuses on three main areas: administrative and operational support, preventive maintenance agreement administration, documentation, and customer communication; Are you detail-oriented with strong problem-solving abilities? Do you possess strong critical thinking skills and a knack for customer service? If you are ready to make a tangible difference, we invite you to join our team as a Service Administrator! What We Offer A strong investment in your future through employee engagement, team support, career development, and mentoring A comprehensive benefits package, including: Medical, dental, disability, and life insurance 401(k) with company match Competitive PTO, holidays, and additional incentives What We Ask of You Collaborate effectively with the Regional Service Manager to streamline operations and enhance service delivery. Administer and coordinate HVAC and plumbing service and maintenance agreements, ensuring compliance and timely execution. Maintain accurate records of active agreements and renewals Deliver an outstanding customer experience in the service department by building strong relationships and communicating in a friendly yet professional manner with customers and internal teams. Keep stakeholders informed about schedules, challenges, and essential updates to foster trust and engagement. Execute various administrative tasks and projects as needed to support team efficiency and service excellence.

Experience & Competencies:

Associate's degree preferred or related experience 1-2 years of administrative, preferably in the service-related industry, but not required Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments Excellent computer literacy with MS Office (Word, Excel, and Outlook) Excellent customer service skills, including effective verbal and written communication Ability to work collaboratively with colleagues and staff to create results in a driven, team-oriented environment Must have the integrity, enthusiasm, and willingness to represent the company in the most professional, positive manner Compensation & Benefits Danforth offers a competitive compensation and benefits package, including medical, dental, vision, life, disability, paid time off, and a 401(k) with company match . The estimated compensation range for this role is $45,000-$55,000 , depending on education, qualifications, experience, and location. John W. Danforth Company, is an equal opportunity employer committed to a workplace free from discrimination. All qualified applicants will be considered without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.