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TForce Freight
Supervisor, Service Center - TForce Freight
Entry-Level JobVerifiedNo experience needed
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$58,494 / year median in New York
-0% projected decline
Job Description
Job Title :
Supervisor, Service Center Job Summary:
This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.Job Responsibilities:
Work with other managers to coordinate hiring and promotion decisions. Work with other managers to ensure adherence to labor agreements and address grievances. Participate in new hire orientation meetings and conduct safety and quality training. Determine employee training needs and provide feedback and support. Conduct performance evaluations and resolve individual and group performance issue. Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations. Coaches and develops others using career development processes and tools.Job Requirements:
U.S. citizen or otherwise authorized to work in the U.S. High school diploma, GED, or international equivalent Strong communication skills Bachelor's Degree (or internationally comparable degree)- Preferred Previous dock operations experience
- Preferred Supervisory experience in the transportation industry
- Preferred