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The EXCHANGE

Supervisory Customer Experience Associate

Pay: $19.19/hr

Posted: 4 days ago

Location: West Point, NY (Onsite)

Last Updated: 2 days ago

Hours: Part-Time

Expires: 10/12/2026

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What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$70,374 / year median in New York

+13% projected growth

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Job Description

H-009101-2026

Supervisory Customer Experience Associate United States - New York - West Point/US Military Academy Regular Part Time Job Description Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty. Facility Name

WEST POINT MAIN STORE

Job Grade 2 Job Tier 1 Career Area Retail Operations Supervisor Yes Job Qualifications Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Additional Qualifications/Requirements

MUST HAVE 9AM TO 7

30PM.

HOWEVER SCHEDULE CHANGES BASED ON OPERATIONAL NEEDS.RETAIL SUPERVISORY EXPERIENCE PREFERRED.

Salary Minimum $19.19 Salary Maximum $19.19 Number of Positions Remaining 1 Job Expires 14-Sep-2026