Job Title:

Permits Coordinator Objective:

Assures that all permit applications are processed and submitted in an accurate and timely fashion, and oversee the scheduling of inspections with customers and building departments Reports to:

Call Center Manager Parallel Work Relationships:

Accounting, Customer Service Representatives, Field Managers Essential Duties and Responsibilities:

(Includes, but not limited to) Pulling Permits for contract work within our jurisdictions Process mandatory paperwork required for permit applications Filling out registration forms to perform work for new cities Maintain licensing for all jurisdictions in which the company transacts business Submit payments via check requests, credit card transactions, or online portals Acquiring inspection dates for customers via phone call and email Prepare and mail letters to schedule inspections Coordinating inspections between building departments and inspectors with the customer Calling in disconnect/reconnects and scheduling technicians to be on-site with power companies Manage various excel spreadsheets used for tracking permits, inspections, and failed inspections Research and resolve customer inquiries pertaining to inspections Acquire bonds and certificates necessary for registration

Qualifications:

Basic computer skills Ability to effectively communicate with internal staff and external customers Ability to work independently and prioritize multiple assignments Organizational skills Service Titan (preferred)

Performance Review:

The meeting of deadline for assigned tasks Accuracy of information entered in systems

Key Performance Indicators:

Maintaining daily pace with processing permits Number of inspections scheduled per month Level of Knowledge and understanding of the inspections process

Job Type:

Full-time Pay:

From $21.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Experience:

Permit :

1 year (Required) Ability to

Commute:

Akron, OH 44310 (Required)

Work Location:

In person