Customer Account Coordinator

Job Summary We are seeking a dynamic and enthusiastic Customer Account Coordinator to join our team! In this vital role, you will serve as the frontline ambassador for our company, delivering exceptional customer support while building and maintaining positive client relationships. The ideal candidate is a creative problem solver with strong critical-thinking skills, the ability to think outside the box, and a talent for managing multiple priorities in a fast-paced environment.

Reports to:

Plant Manager Summary:

Responsible for the day-to-day customer service operations of AIM. Essential Duties & Responsibilities includes the following: 1. Process orders received in accordance with department procedures and ISO standards to ensure accurate entry within 24 hours of receipt. 2. Check customer portals for daily updates to orders and jobs in process. 3. Accurately inputs all Bills of Material and Routings into ERP for new and updated parts. 4. Creates traveler packets to include all pertinent documents for the production floor. 5. Ensures that correct material and components are allocated to each job. 6. Confirms that changes and additions to work instructions are added to the part and/or job travelers. 7. Verifies inventory counts for customer jobs as needed and researches any inventory discrepancies. 8. Process and prepare all completed jobs and shipping paperwork for shipping, researching any discrepancies within 24 hours of receipt. 9. Ensure that customers are notified of completion of jobs within 24 hours of paperwork completion and coordinate the delivery of customer orders as needed. 10. Ensure communication with the shipping department for planning of customer shipments. 11. Maintains all records and files and backup documentation related to purchase orders, packing slips shipping labels and bills of lading according to ISO standards. 12. Post jobs in process to the appropriate jobs in process boards and file as needed. 13. Maintains accurate customer information in ERP database and electronic customer files according to company and ISO procedures. 14. Researches and responds to all customer inquiries in a prompt manner. 15. Trains all new employees on order entry, order processing and creation of shipping documents. 16. Manage and maintain calendars, schedule appointments and customer meetings as necessary, oversee arrangements for customer visits/tours. 17. Assist with ISO audits as needed. 18. All other duties as assigned.

Required Knowledge, Skills and Ability:

Excellent Oral, Written and Technical Communication Excellent Customer Service Skills Excellent Time Management Math Aptitude Excellent Clerical Skills Prolonged periods of sitting and computer/keyboard use Requires good visual acuity for close work, including reading documents and using computer screens Regular phone and other electronic equipment use Occasional walking required Must be able to lift 15 pounds occasionally

Pay:

$45,000.00 - $52,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person