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Delivery Coordinator I
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MCPC Incorporated
Brook Park, OH (In Person)
$47,840 Salary, Full-Time
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Job Description
Delivery Coordinator I
MCPC - Brookpark, OH, United States
Delivery Coordinator I
Job Description
The Deliver Coordinator /Customer Service Support Specialist Tier I serves the company's customers by providing product and service information and resolving product and service problems. Responsible for receiving and resolving telephone and e-mail inquiries using professional customer service skills and knowledge of services and procedures.
Key Responsibilities
- Convey enthusiasm while communicating with customers via phone, email, or other forms of communication
- Determine the quickest, most effective way to answer a customer's questions
- Communicate across departments as necessary and in compliance with inter-departmental expectation
- Research information using all resources to resolve inquiries or potential issues
- Document customer interactions and notify management of any trends
- Troubleshoot common issues with a product or service
- Escalate queries or concerns when applicable
- Follow up with customers to ensure that they are still satisfied and no outstanding issues.
EDUCATION & EXPERIENCE
Required:
- Proven customer support experience
- Proficiency with general computer applications (Word and Excel) and ability to learn new software applications
- Personable and attentive
- Excellent written and verbal communication skills
- Excellent data entry skills
- Ability to multi-task, prioritize, and manager time effectively
- Flexible and dependable team player. Preferred
- College degree
- 1+ years of Customer Service experience in an IT company or helpdesk.
KEY COMPETENCIES
- Ability to effectively balance multiple tasks
- Strong interpersonal skills with ability to interact with a diverse range of individuals
- Effective problem solving and decision making
- Excellent writing, speaking and presentation skills
- Proven team building skills
- Embraces creativity and positive change
- Consistently demonstrates integrity and ethics.