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MI
MCPC Incorporated
Delivery Coordinator I - Customer Care
Career Insights for Customer Service Supervisor
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Based on Ohio data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,867 / year median in Ohio
-3% projected decline
Job Description
Delivery Coordinator I - Customer Care
MCPC - Brookpark, OH, United States
Tagged:
Project Management, customer service, project coordinator Delivery Coordinator I Job Description The Delivery Coordinator /Customer Service Support Specialist Tier I serves the company's customers by providing product and service information and resolving product and service problems. Responsible for receiving and resolving telephone and e-mail inquiries using professional customer service skills and knowledge of services and procedures. Key Responsibilities- Convey enthusiasm while communicating with customers via phone, email, or other forms of communication
- Determine the quickest, most effective way to answer a customer's questions
- Communicate across departments as necessary and in compliance with inter-departmental expectation
- Research information using all resources to resolve inquiries or potential issues
- Document customer interactions and notify management of any trends
- Troubleshoot common issues with a product or service
- Escalate queries or concerns when applicable
- Follow up with customers to ensure that they are still satisfied and no outstanding issues.
EDUCATION & EXPERIENCE
Required:
- Proven customer support experience
- Proficiency with general computer applications (Word and Excel) and ability to learn new software applications
- Personable and attentive
- Excellent written and verbal communication skills
- Excellent data entry skills
- Ability to multi-task, prioritize, and manager time effectively
- Flexible and dependable team player. Preferred
- College degree
- 1+ years of Customer Service experience in an IT company or helpdesk.
KEY COMPETENCIES
- Ability to effectively balance multiple tasks
- Strong interpersonal skills with ability to interact with a diverse range of individuals
- Effective problem solving and decision making
- Excellent writing, speaking and presentation skills
- Proven team building skills
- Embraces creativity and positive change
- Consistently demonstrates integrity and ethics.