Consumer Driven Services & Leave Administration Manager

Consumer Driven Services & Leave Administration Manager

CUSTOM DESIGN BENEFITS LLC

Cincinnati, OH Job Details Full-time $53,000 - $60,000 a year 16 hours ago Benefits Health savings account Qualifications Customer communication Full Job Description Are you looking for a career, not just a job? At Custom Design Benefits, we are a team built with CARE - Commitment, Accountability, Respect & Integrity, and Excellence. We are a third-party administrator who manages employee benefits for our self-funded clients.

Tasks:

Develop a trusted advisor relationship with key accounts, customer stakeholders and executives. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis to achieve a 95% Excellent Rating. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Prepare internal and external documentation/communication materials for assigned customers. Manage the implementation process with the customer & internal team members (eligibility, operations, claims, finance, etc.) Prepare internal and external documentation/communication materials for assigned customers. Work closely with the customer & broker to make sure eligibility, plans, banking, contracts & website are correctly set up. Maintain plan profile for all groups (new and existing). Stay abreast of industry & government changes affecting the lines of service in CDS (FSA/HSA/HRA etc) & maintain an awareness of existing & developing rules & regulations. Forecast and track key account metrics according to team performance objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Other duties as assigned.

Our Ideal Candidate:

Excellent Communicator Learner Critical Thinker Problem Solver Positive Reliable Self-Starter Achiever Team Player Apply today!