Type:

full-time

Job Description:

Deanna Nesbit & Associates is recruiting a Field Service Manager for an established client in Huber Heights, Ohio. We're looking for a strong people leader and customer-focused service manager who can keep a field team organized, supported, accountable, and focused on great customer care. Technical material-handling experience is NOT required. Our client has a strong, experienced technical team in place. The right leader can learn the technical side of the business, including enough product knowledge to assist with customer quotes and repair estimates. What You'll Do

Lead, mentor, and develop a team of Field Service Technicians and Lead Technicians
Coordinate technician schedules and help ensure customer commitments are met
Build a culture of accountability, communication, safety, and customer service
Serve as a primary point of contact for customers and visit customer locations as appropriate
Work with technicians to understand customer needs and recommended repairs
Learn the technical aspects of the business to assist with service quotes and estimates
Recruit, interview, onboard, coach, and evaluate field service employees
Ensure technicians have the training and resources they need to be successful
Review service work and approve invoicing prior to billing
Support dispatch when needed
Ensure company service vehicles are properly maintained and operated safely
Help manage service contracts and key customer relationships
Partner with branch leadership to continuously improve field service operations What We're Looking For
Proven experience leading, mentoring, and developing employees
Experience managing a field service, skilled trades, mechanical, industrial, construction, transportation, equipment, or similar workforce is highly desirable
Strong scheduling, organization, and follow-through
Excellent customer-facing communication skills
Ability to manage multiple priorities without losing sight of the people or the customer
Comfortable learning technical products and terminology
Ability to work effectively with experienced technicians and earn their trust
Strong problem-solving and decision-making skills
Commitment to safety and quality
Good computer proficiency
Valid driver's license Benefits begin the first day of the month following your date of hire.

This could be an excellent next step for a Service Manager, Field Service Supervisor, Operations Manager, Service Coordinator, Shop Manager, Fleet Service Manager, or skilled-trades leader ready for greater responsibility. You don't need to walk in knowing every piece of equipment. You do need to know how to lead people, organize service work, communicate with customers, and get things done.

Location:

Huber Heights, Ohio Interested? 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