A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
is a cabinet brand targeting mid-range dealers in the United States. As the brand name suggests, we are committed to bringing "better products, competitive prices, superior services, and extraordinary experience" to customers: PAY 10%
LESS, ENJOY 10
%
MORE, LESS IS
MORE, simplicity is the ultimate sophistication, always 10% better than competitors is our corporate vision and business philosophy. Job Summary An Order desk is responsible for handling customer orders, answering inquiries, processing sales, managing order status updates, and coordinating with other departments to ensure the smooth execution of customer orders. The role ensures that customers receive their orders accurately and on time, while also providing excellent customer service.
Location:
West Chester Township , Ohio, US Language requirements: Bilingual communication skills (English and Mandarin).
Salary:
$42000~$55000
Job Type:
Full Time Responsibilities Serve as the primary point of contact for assigned clients. Build and maintain strong, long-lasting client relationships. Conduct regular client check-ins and gather feedback to ensure satisfaction. Manage a portfolio of clients, ensuring timely delivery of solutions. Understand client needs and objectives, and tailor services accordingly. Resolve client issues promptly and effectively. Liaise between clients and internal teams, including sales, marketing, and customer support. Ensure clear communication of client expectations to internal stakeholders. Identify opportunities to up sell or cross-sell products and services. Develop proposals and presentations to pitch new ideas to clients. Achieve revenue targets and contribute to the company's growth. Track account performance and prepare reports on key metrics. Analyse client data to provide actionable insights and improve service delivery. Experience Bachelor's degree in Business, Marketing, Communications, or a related field. Proven Minimum 1 year experience in logistics coordinator or customer service or cabinetry experience. Excellent communication, negotiation, and interpersonal skills. Strong problem-solving and organisational abilities. Proficiency in CRM software and Microsoft Office Suite. Join us as we strive for excellence in sales while providing top-notch service to our customers!
