TITLE:

Customer Success Coordinator

POSITION OBJECTIVE

The Customer Success Coordinator supports the effective operation of the sales department by providing administrative coordination, customer communication support, and data management. This role ensures timely and accurate processing of sales staff and follow-ups while assisting the Manager in organizing schedules, preparing reports, and maintaining departmental workflows. The objective of this position is to enhance team efficiency, strengthen customer relationships, and contribute to the achievement of overall sales and service goals.

QUALIFICATIONS

Great communication abilities, including written and verbal communication\nTime-management skills to respond to customer emails and calls\nMultitasking and organizational skills to work on multiple issues at one time\nTeamwork skills to collaborate with representatives and coworkers in other departments\nEscalating queries and concerns, when necessary\nInterpersonal and customer service skills to ensure positive interactions with customers\nActive listening and the ability to determine what customers need\nDetailed oriented\nComputer knowledge of Microsoft Applications - Outlook, advanced Excel skills;

HUBSPOT, CRM

software\nSelf-driven\nMust be accurate with numbers and order entry\nAbility to adapt as the company grows and changes\nPrevious manufacturing, accounting and scheduling experience helpful\nCollege education preferred. Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.\nCapable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES

Maintain manufacturing-based customer accounts. Each customer has unique processes.\nImplement CRM software and maintain incoming information.\nWill require internal follow up with other departments.\nCreate and maintain physical and electronic records\nQuote logs - new and existing business\nPotential business log - periodic status reporting\nCustomer agreements/NDAs\nAll quote preparation and submission, electronic quote submission.\nKnowledge of USMCA\nUnderstanding and daily use of HUBSPOT\nCreating sample costing\nUpdates on House accounts\nFollowing up with Engineering and Sales\nMaintain customer visit schedule\nHelp to create tools/documents for sales and customer onboarding\nWork closely with production, quality, accounting, purchasing and shipping/receiving\nOther duties as assigned Inteplast Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you need a reasonable accommodation for any part of the employment process, please contact us by email at applicantaccommodation@inteplast.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 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Customer Success Coordinator - 20/20 Custom Molded Plastics, Holiday City, Ohio