Service Coordinator/Dispatcher

About the Role We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. This is a full-time position, compensation based on experience. Candidate must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, and generally being a helpful and positive presence in the workplace. Overview of Job Expectations Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites, and handling all general inquiries as required. Create and Dispatch Work Orders required for scheduling of planned maintenance and service. Complete Service Agreement work orders as required. Monitor and follow up on work orders. Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians. Procure Parts/Materials for service work orders. Provide Service Quotes to customers with the assistance of the Service Supervisor. Schedule and follow up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors. Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Create reports, monthly sales orders, and work orders Perform other duties and responsibilities as requested or required.

COMPETENCIES

Skilled and self-motivated individual, team-oriented and can work well alone or together with others. Exceptional telephone and personal customer service skills and ability to work under pressure. Excellent Microsoft Outlook, Excel, and Word skills. Solid organizational skills and the ability to handle multiple projects tasks simultaneously. Excellent attention to detail. Strong verbal, written and interpersonal communication skills. Strong flexibility to adapt to changing priorities and direction in a dynamic work environment. Shows initiative regularly and engages in proactive behavior and looks for opportunities for growth Strong ability to facilitate a collaborative and working environment for customers and team members. Email resume to Jpark@ecfpinc.com

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person