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Electrical Service Manager
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DT Electric
Clackamas, OR (In Person)
$120,000 Salary, Full-Time
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Job Description
Electrical Service Manager DT Electric - 4.3 Clackamas, OR Job Details Full-time $80,000 - $160,000 a year 5 hours ago Qualifications Managing technical support teams Customer communication Sales support Resource allocation (project management tasks) Electrical License Field service Conversion rates analysis Service scheduling Team scheduling Mid-level Post-sales issue resolution Sales team management Lead Conversion Dispatching Sales conversion rate (success metric) Sales performance monitoring (sales process improvement strategies) Sales coaching Forecasting Leading team collaboration initiatives Management reporting Capacity planning Business coaching Business operations Sales leadership Process management Leadership Data-driven decision making Communication skills Full Job Description Service Manager — Electrical (Mainly Residential Service) DT Electric | Portland Metro Area, Oregon (Oregon City / Clackamas / Milwaukie etc) Full-time About Us DT Electric is a growing residential electrical contracting company serving the greater Portland metro area. We're a service-first operation built on quality work, strong systems, and a team that takes pride in taking care of our customers. We're looking for a Service Manager to elevate our day-to-day service operations. The Role You'll run our service department end to end — keeping the board full, the techs productive, and the customer experience top-notch. This is a leadership role for someone who knows residential service operations inside and out and can balance field execution with the numbers that drive the business. What You'll Do Manage daily service operations: dispatching, scheduling, and workflow through ServiceTitan Track, report on, and drive key KPIs — close rate, average ticket, revenue per tech, callback rate, membership conversion, and more Coach and support the sales side of the service team to improve close rates and consistency in the customer presentation Hold technicians accountable to performance standards while developing their skills Monitor financing usage and ensure clean, profitable job flow Partner with ownership on forecasting, capacity planning, and growth initiatives Resolve escalated customer issues and protect our reputation for quality What We're Looking For Proven experience managing a residential service department (electrical, HVAC, plumbing, or similar trades) Strong command of service operations and dispatching Hands-on experience with ServiceTitan (strongly preferred) or comparable field service management software A track record of tracking KPIs and using data to improve performance Experience coaching techs on sales process and close rate Excellent leadership, communication, and problem-solving skills Electrical license or industry background a plus, but not required How to Apply Submit your resume through Indeed. We're looking to fill this role quickly and respond to qualified candidates fast.