Customer Success Manager

Job Listing ID:

4493986

Job Title:

Customer Success Manager Application Deadline:

Open Until Filled

Job Location:

Hillsboro

Date Posted:

05/19/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers.& #8239; The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates for us in the marketplace. CSMs need to champion Flexential within the customer's organization and ensure we deliver on the promises and potential of our products and services. CSMs complement the existing Sales and support teams on accounts by providing a proactive, programmatic, and long-term vision of the customer's journey with consumption, value and retention at the core of that journey. Key Responsibilities and Essential Job Functions Duties include working in our ticketing system to respond to customer requests, working with service provisioning and data center customer support, and escalating concerns. Build and maintain customer relationships in an IT organization post sale Onboarding of new customers including platform training Create and execute customer engagement plans Collaborate with the Sales team for the success of the customer and identifying growth opportunities Responsible for maintaining revenue by executing Net Retention Action plans Perform other duties as required and assigned Required Qualifications 2-3 years Customer Service Experience in a high transactional role Candidates must have previous experience in supporting high profile, technical accounts, possess a high level of technical product knowledge and can translate customer technical needs to Flexential's solutions. Preferred Qualifications Salesforce.com experience Contract and Commercial negotiation experience 1 year Customer Success experience Physical Requirements Ability to sit for extended periods of time Moderate keyboard usage

Base Pay Range:

Annualized salary range offered for this position is estimated to be $58,000 - $63,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.

Variable Pay:

This role is eligible for commission. The expected annual commission amount is $7,500 based on achievement of targets and other performance indicators.

Job Classification:

Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

$58,000.00 to $63,000.00 per Year Plus Commission

Benefits Offered:

Medical, Dental, Life Insurance Job Requirements

Experience Required:

 At least 2 years

Education Required:

None

Minimum Age:

N/A Gender:

N/A