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BE
Bean Electric
Service Coordinator
Career Insights for Customer Service Supervisor
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Scorecard
Based on Oregon data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$61,906 / year median in Oregon
-1% projected decline
Job Description
Job Overview We are seeking a dedicated Service Coordinator to join our team. The Service Coordinator represents our company to our clients, the local building department and electrical utilities. This involves scheduling and coordinating many details that can change rapidly. Responsibilities
- Initial contact with customers, taking and receiving phone calls and emails.
- Service Coordinator schedules estimates, service calls, and larger jobs.
- Monitor permits and inspections
- Coordinate service disconnects and reconnects with utilities
- Call for locates, coordinate with excavators for digging and inspections
- Build and maintain positive relationships with clients, families, and community partners
- Coordinate service delivery to meet the individual needs of each client
- Provide support to ensure smooth operations Requirements
- Experience in related field
- Proficiency in communication and customer care
- Ability to work as a team player
- Strong interpersonal skills for effective relationship management
- Excellent organizational abilities to manage multiple tasks efficiently
Job Type:
Full-time Pay:
$20.00- $24.