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Sierra

Sierra Now Hiring - New Store Opening

Entry-Level JobVerifiedNo experience needed

Career Insights for Retail Customer Service Manager

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Based on Pennsylvania data

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$54,190 / year median in Pennsylvania

+17% projected growth

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Job Description

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world's leading off-price retailer.
Hiring Event Location:
Hampton Inn Bridgeville 150 Old Pond Rd, Bridgeville, PA 15017
Interview Times:
Mass Hire Event Start Day & Time:
09/14/2026
  • 09/27/2026
  • 9:00 AM
  • 6:00 PM Retail Merchandise Coordinators (Sales Associates)​ Responsible for establishing and executing Merchandising plans and priorities​ Trains store Associates on proper merchandising procedures and markdowns​ Leads by example, providing prompt and courteous customer service​ Ensures fresh flow of merchandise from backroom to sales floor​ Retail Backroom Coordinators (Stockroom Associates)​ Process merchandise for the backroom of a store​ Trains store Associates on processing procedure​ Ensures backroom area is organized and ready to receive and flow goods​ Orchestrates receipt of backroom truck and coordinates processing of the merchandise​ Customer Experience Coordinators (Customer Service)​ Ensures front-line Associates provide prompt, courteous, and knowledgeable service to all customers​ Responsible for operational controls at the front-end, layaway, and jewelry​ Resolves customer service issues appropriately and competently​ Responsible for training and developing store Associates on customer service standards, register procedures, and proper front-line procedures and controls​ Retail Merchandise Associates (Sales Associates)​ Responsible for assisting in the daily operations of the Store​ Assigned to work in various areas of the Store, including merchandise presentation, processing, markdowns, cashier, customer service, dressing room and layaway (if applicable)​ Greets, interacts with and thanks customers on a regular basis​ A Few More Reasons to Love TJX.
Competitive Compensation Weekly Paychecks Associate Discount Career development opportunities TAAP
  • TJX Associate Assistance Programs Be a part of an inclusive team Flexible work schedules Benefit programs and eligibility terms vary across our global locations.
We encourage you to apply to learn more about how our benefits can make a difference for you.
Posting Notes:
Retail, Retail Associates, Retail Supervisors, Retail Managers, Customer Service, Merchandising, Hiring Immediately Job Types:
Full-time, Part-time Pay:
From $13.25 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance