Customer Service Supervisor

We are looking for a Customer Service Supervisor to lead a call center team in Pennsylvania. This opportunity is ideal for someone who combines strong leadership with a customer-focused approach and can help drive appointment-setting efforts through outbound calling. The person in this role will guide daily team activity, support service quality, and help create a positive experience for customers while meeting business goals.

Responsibilities:

• Oversee day-to-day call center operations and provide direction to staff handling customer interactions and outbound outreach.
• Coach team members on effective communication techniques, customer service standards, and appointment-setting best practices.
• Monitor call activity, team productivity, and service performance to help ensure goals are achieved consistently.
• Assist with outbound calling efforts to schedule free estimate appointments and support sales-related follow-up activity.
• Address escalated customer concerns professionally and work with the team to resolve issues in a timely manner.
• Help maintain scheduling coverage and contribute to a smooth workflow across permanent and part-time team members.
• Reinforce quality expectations and provide ongoing feedback to strengthen team performance and customer satisfaction.