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Customer Service Supervisor

Job

Robert Half

Camp Hill, PA (In Person)

Part-Time

Posted 3 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 5/30/2026

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Job Description

We are looking for a Customer Service Supervisor to lead a call center team in Pennsylvania. This opportunity is ideal for someone who combines strong leadership with a customer-focused approach and can help drive appointment-setting efforts through outbound calling. The person in this role will guide daily team activity, support service quality, and help create a positive experience for customers while meeting business goals.
Responsibilities:
  • Oversee day-to-day call center operations and provide direction to staff handling customer interactions and outbound outreach.
  • Coach team members on effective communication techniques, customer service standards, and appointment-setting best practices.
  • Monitor call activity, team productivity, and service performance to help ensure goals are achieved consistently.
  • Assist with outbound calling efforts to schedule free estimate appointments and support sales-related follow-up activity.
  • Address escalated customer concerns professionally and work with the team to resolve issues in a timely manner.
  • Help maintain scheduling coverage and contribute to a smooth workflow across permanent and part-time team members.
  • Reinforce quality expectations and provide ongoing feedback to strengthen team performance and customer satisfaction.

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