Customer Service Supervisor

We are seeking an energetic and motivated Customer Service Team Lead to support our call center operations in Camp Hill, Pennsylvania. This role is heavily focused on outbound calling, scheduling appointments for free estimates, and working hands-on alongside the team to support daily operations. The ideal candidate enjoys speaking with customers, staying organized, and helping keep the team running smoothly.

Key Responsibilities:

Make outbound calls to prospective customers to schedule appointments for free estimatesSupport sales-related call efforts by confirming information and answering basic customer questionsAssist the call center team with daily tasks, call flow, and coverage as neededEnsure appointments, notes, and customer information are accurately entered and maintained in the systemHandle customer questions or concerns in a professional and timely mannerHelp monitor call activity and appointment flow to support daily goalsCollaborate with internal teams to ensure smooth scheduling and communicationMaintain a positive, team-oriented work environmentFollow company policies and procedures related to customer interactions and data handling