A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
Customer Service Associate (Full-Time) JanMichaels Art & Home Elizabethtown, PA Overview Do you love helping people, staying organized, and working in a fast-paced environment? Are you passionate about home décor and enjoy making someone's day through outstanding customer service? JanMichaels Art & Home is seeking a Full-Time Customer Service Associate to join our growing team. This position is ideal for someone who enjoys variety in their day, thrives in a team environment, and can easily adapt to changing priorities while maintaining exceptional customer service. You'll work directly with our wholesale customers, assisting them through phone calls, emails, online orders, Zoom shopping appointments, and in-store visits. Every day is different, making this an exciting opportunity for someone who enjoys staying busy and making a positive impact.
Schedule:
Monday-Friday, 8:15 AM-5:15
PM Additional Availability:
Occasional weekend hours are required to assist with company events. Weekend coverage is shared among the entire team. Responsibilities Answer incoming phone calls professionally and provide exceptional customer service. Process wholesale customer orders accurately and efficiently. Respond promptly to customer emails and inquiries. Contact customers regarding orders, questions, or order updates. Review completed orders for accuracy before processing. Assist customers during scheduled Zoom shopping appointments. Operate the front checkout register when needed. Support website product updates and online merchandising as assigned. Assist with communication between Customer Service and Shipping departments to ensure accurate order fulfillment. Help maintain the showroom and assist with various store needs. Prioritize multiple tasks while remaining organized and meeting deadlines. Read and respond to internal emails and complete assigned daily tasks. Maintain a positive, professional attitude while representing the JanMichaels brand. Qualifications We're looking for someone who is: Friendly, patient, and genuinely enjoys working with people. Passionate about home décor and design. Highly organized with excellent attention to detail. Able to prioritize and quickly shift between tasks while staying organized. Comfortable working in a fast-paced environment. A strong communicator with excellent verbal and written communication skills. Dependable, self-motivated, and a team player. Able to remain positive during busy periods. Comfortable learning new software and technology. Requirements Previous customer service experience preferred. Strong computer skills, including Microsoft Office and web-based applications. Comfortable learning inventory and order management software. Ability to answer multiple phone lines professionally. Excellent email communication skills. Ability to sit, stand, and walk throughout the workday as tasks require. Ability to work independently while also collaborating with a team. Reliable transportation and excellent attendance. Why Join JanMichaels? At JanMichaels, we believe our people make the difference. We're a family-oriented company that values teamwork, kindness, creativity, and exceptional customer service. We work hard, support one another, and take pride in creating products that help independent retailers across the country succeed. If you're looking for a workplace where every day is different, your work matters, and you'll be surrounded by beautiful home décor and great people, we'd love to hear from you.
To Apply:
Please submit your resume through Indeed. Indeed Skills to Add Customer Service Customer Support Microsoft Office Computer Skills Email Communication Data Entry Phone Etiquette Order Processing Retail Sales Administrative Support Organizational Skills Communication Skills Time Management Multi-line Phone Systems Zoom Problem Solving Teamwork This version is optimized for Indeed search while still feeling personable and accurately reflecting the culture and expectations at JanMichaels. It also helps screen for candidates who are organized, adaptable, and genuinely enjoy interacting with customers.
