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CV
Cumberland Veterinary Clinic LLC
Veterinary Customer Service Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Based on Pennsylvania data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$56,842 / year median in Pennsylvania
-3% projected decline
Job Description
Cumberland Veterinary Clinic, located in Enola, PA, is in search of a full time customer service representative. CVC is a veterinary clinic that opened in November of 2021. We have grown rapidly since starting out and are looking to expand our team. CVC is 100% family owned with no corporate partners. Our facility is completely remodeled with all new equipment. We believe in excellent patient care and going the extra mile for our patients and clients. A unique feature of CVC is the range of animals treated, including dogs, cats, birds, rabbits, reptiles, sheep, goats, chickens, and potbellied pigs. At CVC, we believe that our veterinary technicians and customer service representatives are medical professionals who are vital to our operation. We will take every effort to support you both professionally and personally and view all members of the team as people rather than cogs in a machine. Work life balance and personal well-being is prioritized at CVC. We will not book appointments over lunch breaks and avoid double booking appointments in nearly every case. The appointments are scheduled strategically to try to ensure everyone leaves on time each day. We actively seek feedback from our employees and value your perspective on a variety of subjects including (but not limited to) best medical practices, employee wellbeing, and business management. We want you to love your job and will do what we can to keep you happy. We offer competitive compensation for our candidates and the following benefits for full time customer service representatives:
- Health Insurance
- Vision Insurance
- Dental Insurance
- Retirement plans
- Free pet exams and at-cost procedures and medications
- Paid Vacation
- 4 day work weeks with no weekends, overnight shifts, or on-call hours
- $500 sign on/retention bonus
Qualifications:
- At least 1 year of experience working in veterinary or animal related fields preferred, although all experience levels will be considered
- Must possess good multitasking skills and be able to work in a fast-paced environment
- Must be thorough and detail oriented
- Must possess excellent communication skills
- Must be a team player with a positive attitude
- Must be compassionate towards both pets and clients Duties and Skills include, but are not limited to:
- Greeting clients
- Answering the telephone
- Collecting fees
- Preparing reminders
- Managing the clinic mail and email
- Managing appointment scheduling
- Helping to keep the facilities clean and tidy For more information, please contact Practice Manager Madison Zehring through Indeed.