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MP
Morgan Properties
Assistant Service Manager
Career Insights for Customer Service Manager (General)
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Based on Pennsylvania data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$76,923 / year median in Pennsylvania
-8% projected decline
Job Description
Assistant Service Manager Req #2508 Marchwood Apartments, 105 Coach Ln, Exton, Pennsylvania, United States of America Apply Share Job Description Posted Monday, June 29, 2026 at 12:00 AM Assistant Service Manager Lead with Purpose. Grow Your Career. Make an Impact . What You'll Be Doing Ready to take the next step in your maintenance leadership career? Join our 504-unit apartment community in Exton, PA (Marchwood) as an Assistant Service Manager, where you'll combine your technical expertise with leadership responsibilities to help drive a high-performing maintenance team. We're looking for someone who leads by example, enjoys mentoring others, takes ownership of their work, and is committed to delivering an exceptional living experience for our residents. If you're passionate about developing your skills while helping others succeed, you'll find opportunities to grow with Morgan Properties. As an Assistant Service Manager, you will: Help lead, coach, and develop a team of Maintenance Technicians and Make Ready staff while fostering a collaborative, team-first environment Partner with the Service Manager to oversee daily work orders, apartment turns, preventative maintenance, and production schedules across a busy community Provide advanced troubleshooting and repairs involving HVAC, plumbing, electrical, appliances, carpentry, drywall, and exterior building systems Lead by example by maintaining high standards for safety, quality, customer service, and operational excellence Help coordinate on-call rotations, preventative maintenance programs, apartment turn schedules, and daily workflow priorities Maintain inventory levels and ensure maintenance materials, tools, and equipment are organized and readily available Conduct regular inspections of occupied buildings, common areas, and vacant apartments to maintain community standards Support emergency maintenance response and participate in a rotating 24-hour on-call schedule Complete additional projects and responsibilities assigned by the Service Manager while helping the team achieve operational goals You'll join a leadership team that values accountability, continuous learning, respect for one another, and creating opportunities for career growth while delivering exceptional service to our residents.