A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Comprehensive Benefits Package • Tuition Discounts • Career Advancement
SOUTHWEST BEHAVIORAL CARE, INC.
Greensburg, PA Location Overall Function:
Performs a series of specialized tasks or procedures directly related to the coordination of daily services for clients in the program(s).
Essential Functions:
Processes and proofreads all assigned correspondence, reports, charts, proposals, etc. in an accurate and timely fashion, primarily responsible for the accuracy of spelling, format, grammar, mathematical calculations, and the like. Serves as the program's lead office staff when the public, clients, family members, etc. call or present at the office, giving and receiving information about the program or services. Serves as the lead office staff person providing primary operational support for the Outpatient Treatment Team. Creates and edits reports and other documents which are necessary for the successful and expeditious operation of the program, primarily responsible for the accuracy of the document and the distribution/circulation of same, thereby initiating the appropriate and timely processing of internal and/or external correspondence. Serves as a program liaison responsible for handling non-routine, cooperative problem-solving situations; external communications with funding sources, professionals, clients, etc.; and explanation of agency policies, procedures and structure. Fields calls to the Outpatient team, provides call screening to accurately assess client immediate needs to effectively assist in monitoring daily client management. Provides daily oversight of client authorization dates and units and communicates this information in a timely manner with the supervisor. Provides daily oversight of client insurance, process daily EVS reports, and forwards said reports to the respective billing representative, and communicates discrepancies and concerns to the program supervisor in a timely manner. Assist in maintaining schedules and calendars, arranging, and confirming appointments. Respond to incoming emails, process mail and other materials. Assist in maintaining documentation, databases, and prioritizing workloads. Communicate verbally and in writing to answer inquires and provide information. Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures. Other duties as required. Must have a minimum of four years of administrative experience or equivalent combination experience and training, as determined by the Agency. Knowledge of general office procedures, including interpersonal skills and telephone interaction. Demonstrated ability and skill using computer software and work processing equipment. Excellent communication, customer service and relationship-building skills. Must be well organized, detail oriented, and have excellent time management skills. Must not be excluded from participation in Medicare, Medicaid, or any other federal health program. Must successfully obtain clearances from the PA State Police, Child Abuse Clearance from the PA Department of Human Services, and FBI Fingerprint Clearances. Ability to sit for long periods of time during the workday. Ability to operate a keyboard and multi-line telephone simultaneously, with a high degree of accuracy. Ability to receive, understand, and communicate information with effectiveness, and follow instructions.
Available Benefits:
Medical and dental benefits for eligible employees. Retirement plan with potential for agency match. Tuition discounts with partnering colleges and universities. Career advancement opportunities. Generous time off for eligible employees. Be an SPHS Hero!
