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GPAC

Commercial Roofing Service Manager

Pay: Not specified

Posted: 2 weeks ago

Location: 5 locations (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/8/2026

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$76,923 / year median in Pennsylvania

-8% projected decline

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Job Description

Commercial Roofing Service Manager A reputable commercial roofing contractor is looking for Service Manager. The ideal candidate will have a strong background in commercial roofing service and repairs, customer service, and management. Service Manager Duties Develop and use advanced planning skills for establishing maximum productivity of manpower materials and equipment Ensure jobs start on time customer expectations are met or exceeded and hours and materials are properly expended Recruit train mentor and retain a dependable and knowledgeable maintenance workforce Learn and teach best practices for roofing service inspection and roof system maintenance by fully participating in on-the-job training as well as periodic manufacturer training Comply with all safety policies and procedures be an example and support the company safety goals and objectives Manage department finances including budgets and project invoicing Review and analyze budget reports and prepares and develops budget modifications and recommendations Strengthen customer relationships and customer development Prospect and sales to new and existing clients of additional services such a preventive maintenance programs

Service Manager Skills/Qualifications:

Understanding of commercial/industrial roofing system design and installation code compliance and manufacturers requirements for warranty. Field experience in commercial roofs or similar industry is preferred. Experience managing a department. Ability to budget measure organize and motivate personnel. Extensive knowledge of safety regulations for roofing and OSHA requirements. Proven customer service and sales experience. Strong leadership organization and communication (both written and verbal) abilities. Willing to be trained and use company software (Experience with FCS is a plus). Proficient with Microsoft Office Programs (Excel Word Outlook).

Service Manager Benefits:

Full Time, Salaried position Steady Year-Round Work Company Vehicle, Phone and Computer Medical, Dental and Vision Benefits Life Insurance 401(K) Plan with Employer Contribution Holiday and Paid Time Off