Client Services Manager

Client Services Manager - Kingston, PA At CareBuilders at Home, we help seniors remain safe, independent, and comfortable in the place they call home. We are a mission-driven team built on compassion, accountability, and strong caregiver support. We are seeking a Client Services Manager to lead client care coordination, caregiver performance, and service quality for our Kingston, PA office . This is a high-impact leadership role for someone who thrives in a fast-paced environment, builds strong relationships, and takes pride in delivering consistent, high-quality care to clients and families. What Success Looks Like Top performers in this role: Deliver consistently high client satisfaction and care continuity Build trusted relationships with clients, families, and caregivers Proactively resolve scheduling and service challenges before they escalate Maintain strong caregiver engagement, performance, and retention Strengthen the agency's reputation in the Kingston community Key Responsibilities Client Care Management Conduct client assessments and develop individualized care plans Serve as the primary liaison for clients and families Monitor satisfaction and respond quickly to concerns Ensure care plans are properly implemented and updated as needs change Perform routine check-ins and quality assurance visits Caregiver Recruiting, Coordination, & Onboarding Partner with scheduling to ensure strong caregiver-client matches Support caregiver onboarding and training specific to client needs Provide ongoing coaching and field support to caregivers Address performance issues and reinforce quality standards Operations & Communication Collaborate with leadership to ensure smooth daily operations Communicate schedule or care plan changes to relevant teams Maintain accurate documentation and compliance standards Support recruiting and retention efforts for caregivers Qualifications We're looking for someone who brings leadership, accountability, and strong relationship-building skills.

Preferred experience:

1+ years in home care, healthcare, or service operations Experience in care coordination, case management, or client services Strong communication and conflict resolution skills Ability to manage multiple priorities in a fast-paced environment High attention to detail and strong organizational skills Experience with scheduling or care management systems Bachelor's degree in healthcare administration, social work, or related field preferred What We Offer Competitive salary based on experience Health, dental, and vision insurance Health Savings Account (HSA) Paid time off and holidays Professional development and growth opportunities Supportive, mission-driven team culture

Job Details Job Type:

Full-Time Location:

Kingston, PA (In Person) If you are organized, proactive, and passionate about improving the lives of others, this is an opportunity to make a meaningful difference while helping grow a high-performing home care team. to join our dynamic team!