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PennCore Solutions
Customer Account Associate (Verizon)
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Account Manager
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Based on Pennsylvania data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$90,416 / year median in Pennsylvania
-14% projected decline
Job Description
We're looking for a Customer Account Associate to become a trusted resource for new and existing customers here at PennCore Solutions . Rather than sitting behind a desk, you'll interact with people with clients, answer questions, manage customer accounts, and make sure every interaction leaves customers feeling confident in their decisions. If you enjoy meeting new people, solving problems, and building relationships, this role offers an opportunity to develop valuable customer-facing and account management skills. Customer Account Associate Responsibilities Assist customers in person with Verizon products, services, and account questions. Build lasting customer relationships through exceptional service and follow-up. Support new account activations, service changes, and product upgrades. Resolve customer concerns quickly while providing accurate information. Maintain organized customer records and account details. Work with fellow team members to deliver a positive customer experience. Recognize opportunities to recommend additional services that fit each customer's needs. Represent PennCore Solutions with professionalism in every customer interaction. Customer Account Associate Qualifications Confident communicator with strong relationship-building skills. Passion for creating positive customer experiences. Able to adapt quickly in a dynamic, team-driven environment. Strong critical thinking and decision-making abilities. Coachable, dependable, and eager to develop new skills. Previous experience in customer service, retail, hospitality, or sales is beneficial but not necessary. Career-driven individual with the ambition to take on new challenges and advance within the company. If you're ready to build experience in customer relations while representing one of the nation's leading telecommunications providers, we'd love to hear from you. Apply today to join PennCore Solutions as a Customer Account Associate .