Membership Coordinator

Membership Coordinator Location:

Lititz, PA (Headquarters)

Compensation:

$22-$25 per hour Join a Team That Values Service, Growth, and Excellence Are you highly organized, customer-focused, and energized by a fast-paced environment? We're looking for a Membership Coordinator to join our Residential Service Group at our headquarters in Lititz, PA. In this role, you'll be the driving force behind our residential membership program, ensuring a seamless experience for customers from enrollment through billing and account management. If you enjoy helping people, solving problems, and keeping operations running smoothly, we'd love to hear from you. Why You'll Love Working Here We believe our employees are our greatest asset. That's why we offer competitive pay, outstanding benefits, and opportunities to grow your career. BenefitsPerks PTO begins accruing with your very first paycheck Medical benefits start the first of the month following hire Company-paid life insurance and long-term disability coverage 401(k) with company contribution Company-provided laptop, iPhone, and iPad Paid training, certifications, and licensing support Stable, year-round work with a growing company Supportive team environment with opportunities for professional development What You'll Do As a Membership Coordinator, you'll play a key role in delivering an exceptional customer experience by: Setting up and maintaining residential membership accounts accurately and efficiently Processing customer invoices and ensuring timely, accurate billing Assisting with collections activities and resolving billing inquiries Providing customers with copies of invoices and account documentation as needed Handling customer questions and concerns via phone and email with professionalism and care Resolving billing discrepancies and account issues promptly Maintaining accurate customer records and account information Answering incoming calls in the Membership phone queue Collaborating effectively with coworkers across departments Delivering outstanding service to both internal and external customers Supporting additional administrative and customer service tasks as needed What We're Looking For Qualifications High school diploma or GED required Minimum of 3 years of experience in customer service, billing, account management, or a related field; or an equivalent combination of education and experience Strong computer and data-entry skills Excellent communication and customer service abilities Exceptional attention to detail and accuracy Strong organizational and multitasking skills Ability to thrive in a high-volume, fast-paced, and ever-changing environment Team-oriented mindset with a positive, professional attitude Ready to Make an Impact? If you're passionate about helping customers, enjoy working with details, and want to be part of a company that invests in its people, we encourage you to apply today.