Responsibilities:

Oversee day-to-day call center operations and provide direction to staff handling customer outreach.
Lead outbound calling campaigns designed to arrange appointments for free estimates and generate interest in services.
Support sales-oriented conversations with prospective customers while maintaining a thorough and helpful approach.
Monitor call activity, coach team members, and reinforce service expectations to improve performance.
Manage outreach to customers across state lines and ensure communication remains organized and effective.
Maintain accurate paper-based records for calls, appointments, and related customer information.
Assist with scheduling, workflow coordination, and resolution of customer service concerns as they arise.

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