Customer Service Administrator

POSITION SUMMARY

The Customer Service Administrator has a critical role within the Process Instruments manufacturing team. This role is responsible for processing incoming orders, entering the demand into the ERP system, and providing communications to customers. This is a high-volume role that requires significant multitasking and self-prioritization to ensure smooth and efficient delivery of orders to our customers. Monthly revenue targets drive the direction and focus of the manufacturing team.

RESPONSIBILITIES

Order entry for all orders (analyzer, parts, service) Communicating directly with customers, sale managers, and representatives on majority of orders Ownership of spare parts orders which includes: Quoting, Order Entry, releasing order to manufacturing/shipping. Assist shipping with tasks such as: small parcel shipment setups, export documentation generation, granting facility access to logistics drivers Processing change notices

KNOWLEDGE & EXPERIENCE

Minimum of 3 years' experience General knowledge of manufacturing business information flow Excellent verbal/written communication skills. Proficient in Microsoft Office, including Word, Excel, PowerPoint, and SharePoint Experience with ERP systems beneficial, Navision a plus Taking ownership of tasks, a hands-on approach, and a strong attention to detail

MOST CHALLENGING PART OF THE JOB

Managing a large volume of requests and needs throughout the facility. Understanding of the products and services that are provided to our customers. Acquiring a diverse knowledge of our customers' needs and requirements to successfully deliver orders.

Pay:

$19.23 - $28.84 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Pittsburgh, PA 15238 (Required)

Work Location:

In person