A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Client Services Manager - Senior Living Home Health BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Harrisburg, PA Senior Living Office . Are you looking for a rewarding career opportunity in a growing healthcare industry? As a Client Services Manager, you'll play a key role in coordinating high-quality home health services while building meaningful relationships with clients, families, referral partners, and your team.
The Client Services Manager will:
Deliver exceptional customer service and coordinate high-quality home health services Manage client service coordination and address emergent scheduling and staffing needs Oversee and proactively grow an assigned caseload through relationship-building and service excellence Build and maintain strong relationships with clients, families, referral sources, payors, and community organizations Foster strong, collaborative relationships with office and field staff Monitor key operational and financial metrics, including admissions and referral outcomes Partner with Clinical Managers to provide support and supervision to field employees Contribute to office growth, client satisfaction, and overall operational success
Qualifications:
Bachelor's degree required Prior knowledge of or experience with Medicare and OASIS a plus Previous medical office, healthcare, or home care experience preferred Prior supervisory or leadership experience is a plus Demonstrated success in achieving goals and taking on increasing levels of responsibility Ambition and desire to grow and advance within the organization Excellent communication, organizational, and interpersonal skills Ability to manage multiple priorities in a fast-paced environment
BAYADA Offers:
Competitive salary Comprehensive medical, dental, prescription, and vision insurance Paid holidays, vacation, and sick time Tuition reimbursement opportunities 401(k) with company match Employer-paid life insurance Direct deposit Employee Assistance Program (EAP) Ongoing professional development and career advancement opportunities Join BAYADA and become part of a collaborative team dedicated to delivering exceptional care while helping clients live safely and independently in the comfort of their homes. As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here . BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
