A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Manager of Client Services - Home Care Full-Time | Exempt Join Our Team! Are you an experienced leader who thrives in a fast-paced home care environment? Do you enjoy building strong relationships with clients, supporting caregivers, and leading high-performing teams? We are a well renowned home care and wellness company seeking a Manager of Client Services to oversee our scheduling operations, client care coordination, and caregiver management. This leadership role is essential to ensuring exceptional service delivery, regulatory compliance, and operational excellence while making a meaningful impact in the lives of seniors and adults who wish to remain safely at home. If you're passionate about healthcare, leadership, and providing outstanding customer service, we'd love to hear from you. Position Summary The Manager of Client Services is responsible for overseeing all aspects of client care coordination, caregiver management, scheduling operations, and service delivery. This position leads the Scheduling and On-Call teams to ensure clients receive exceptional care while supporting caregiver satisfaction and maintaining operational efficiency. Working closely with the RN Supervisor, Community Outreach Coordinator, and Owner, this role ensures compliance with state regulations, company policies, and quality standards while helping achieve business performance goals. Responsibilities of the
Manager of Client Services :
Leadership & Team Management Lead, coach, mentor, and develop Scheduling Coordinators and On-Call team members. Conduct performance evaluations and provide ongoing coaching and training. Develop employee retention strategies and promote a positive, collaborative workplace culture. Redeploy staff as needed to best meet operational demands. Client & Caregiver Relations Serve as the primary point of contact for client and caregiver concerns. Build and maintain positive relationships with clients, families, caregivers, and referral partners. Resolve service concerns promptly and professionally. Ensure all client care standards are consistently met. Operations Management Oversee daily scheduling, staffing, and service delivery. Monitor staffing levels to maximize efficiency and client satisfaction. Ensure company policies and procedures are consistently followed. Coordinate contractual services as needed. Compliance & Quality Assurance Ensure compliance with all applicable state regulations and company policies. Respond appropriately to complaints and implement corrective action plans. Maintain department policies and procedures, coordinating updates with Human Resources. Monitor key performance indicators and implement continuous improvement initiatives. Communication & Decision Making Clearly communicate expectations, goals, and operational updates to staff. Keep ownership informed of departmental performance, challenges, and successes. Make timely, informed decisions while balancing client needs and business objectives. Communicate important client updates with appropriate team members. Qualifications Required for the Manager of Client Services High school diploma or equivalent. Minimum of 2 years of management or operations leadership experience . Strong organizational, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Working knowledge of Microsoft Office and other computer applications. Knowledge of medical terminology. Ability to maintain confidentiality and exercise sound judgment. Qualifications Preferred for the Manager of Client Services Home care, healthcare, or senior care management experience. Experience managing scheduling teams. Knowledge of state home care regulations. Experience with WellSky or similar scheduling and billing software. An ideal candidate for the Manager of Client Services is: A confident and supportive leader Customer service focused Highly organized and detail oriented Calm under pressure An excellent communicator Solutions-driven with strong decision-making skills Passionate about improving the lives of clients and supporting caregivers Physical Requirements Prolonged periods of sitting and computer work. Occasional local travel for client visits and community outreach. Ability to lift up to 20 pounds occasionally. Work Environment This position is primarily office-based with frequent interaction with caregivers, clients, and office staff. The environment is fast-paced, collaborative, and focused on delivering exceptional home care services. Why Join Our Team? We are committed to providing exceptional care while creating a positive workplace where employees are valued, supported, and empowered to grow. If you're looking for an opportunity to make a meaningful difference while leading an outstanding team, we'd love to meet you.
Pay:
From $75,000.00 per year
Benefits:
401(k) Paid time off Application Question(s): Do you have experience in home care operations, scheduling practices, and compliance requirements? Do you have experience managing employees (leading, coaching, training, developing)? How many?
