We are looking for an experienced leader to guide customer service and fulfillment operations across a complex manufacturing and distribution network in York, Pennsylvania. This role oversees the full path from order intake to final delivery, ensuring customers receive reliable service while operational teams meet performance and cost objectives. The position also partners closely with internal stakeholders and external providers to strengthen transportation, warehousing, and distribution execution.

Responsibilities:

• Direct customer service, order flow, transportation, warehousing, distribution, and fulfillment activities across multiple locations.
• Establish and monitor operational metrics related to service performance, delivery timing, and cost efficiency, using results to drive better outcomes.
• Oversee relationships with carriers, warehouse partners, and third-party logistics providers to maintain dependable service and strong commercial performance.
• Work with cross-functional teams to refine fulfillment processes and enhance the overall customer experience.
• Champion continuous improvement efforts that increase service quality, streamline operations, and reduce waste across the supply chain.
• Build, mentor, and lead teams with a strong emphasis on accountability, safety, collaboration, and customer commitment.
• Act as the business lead for fulfillment-related processes within SAP and support related system initiatives as needed.
• 10+ years of progressive leadership experience in customer service, logistics, transportation, distribution, or supply chain operations.
• Demonstrated success in manufacturing environments with responsibility across multi-site distribution networks.
• Hands-on experience managing third-party logistics providers, carriers, and outsourced operational partners.
• Strong knowledge of order management, customer fulfillment, and distribution center operations.
• Proficiency with SAP is required, and experience with

SAP S/4HANA

is strongly preferred.

• Proven ability to lead teams, improve key performance metrics, and work effectively within cross-functional or matrixed organizations.
• Bachelor's degree required; an advanced degree is preferred.

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