Account Manager

Account Manager Clayton Kendall Monroeville, PA Job Details Full-time $50,000 - $60,000 a year 2 days ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Sales negotiation Microsoft Excel Customer relationship building Sales Conflict de-escalation Bachelor's degree Video conferencing software Customer relationship management B2B B2B sales Computer skills Presentation creation Productivity software Account management Sales follow-up Video conferencing systems operation Time management Full Job Description Clayton Kendall, the largest branded merchandise distributor in Pennsylvania is currently posting for future Account Manager opportunities. Reporting to the Sales Management team, the primary objective of this role will be to cultivate and maintain key business relationships with our largest customers by fostering customer loyalty through elite sales and service techniques and consultative selling. The Account Manager positions primary role is to create a white glove experience for every targeted customer. This role will work hand in hand with our outside sales team and provide customer service support to drive revenue and enhance the customer experience. Ideal candidate should be reliable and dependable and a loyal team worker. Account manager needs to be a skilled listener, patient, empathetic and great at reconciling conflicts. This position is located in our Monroeville, PA office M-F with travel around six times per year.

Responsibilities and Expectations:

Manage customer relationships as the customers internal advocate to ensure they receive the highest level of service and support Provide immediate resolution when problems arise with a focus on rapid response time, proper expectation setting and conflict resolution Collaborate with sales reps and managers to identify and assist in program opportunities and business immersion Effectively utilize merchandising skills to upsell and position Clayton Kendall's competitive advantages regarding products and services Build strong interdepartmental relationships to create effective avenues of efficiency for the customer Responsible for providing timely and accurate information to assigned focused accounts by phone, email and web regarding styles, inventory, pricing, backorders, discontinued items, shipping dates, specials, order status and return policy and procedures Prepare and communicate quotes provide pricing structures to drive repetitive revenue growth Anticipate and resolve customer issues while providing an elite level of service Providing a consultative selling approach to create effective customer solutions Supply customers with new product information, samples and marketing materials to suggest apparel and hard goods solutions based on specific end user requirements Account Manager must maintain an elevated level of customer service with a focus on quick response time to customer inquiries Account Manager must be skilled in multi tasking in all areas, including but not limited to phone calls, emails, internal department navigation, marketing and web driven solutions

Revenue Goal:

representative must achieve their revenue goal 9 out of 12 months annually

Requirements:

Bachelor's degree/ College Diploma required, preferably in business. 3+ years customer or sales experience, preferably in Business to Business (B2B) environment Account management experience an asset Superior client relationship skills and highly developed follow-up skills Detail orientated with outstanding problem solving and negotiation skills Excellent verbal & written communication and presentation skills Excellent organizational and time management skills Ability to multi-task while adjusting to changing priorities Ability to prioritize and work within deadlines while demonstrating strong teamwork skills Ability to present and interact virtually with customers on web-based platforms (Zoom, Microsoft Teams, Google Meet, etc) Highly proficient computer skills, including e-mail, Word, Excel, PowerPoint. Benefits We offer competitive pay and a comprehensive benefits package to those who qualify.

This may include:

Fully Paid Employee Health Insurance 401k with Match Dental Insurance Vision Insurance Long Term Disability (fully paid by the company) Life Insurance (fully paid by the company) Clayton Kendall has a great atmosphere and is truly a fun place to work. We enjoy being here every day and hope you will as well!

Salary:

$50k-$60k +

Bonus Opportunities Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Monroeville, PA 15146