Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
HI
Home Instead
Client Care Manager (Care Coordinator)
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Manager (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on North Carolina data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$71,921 / year median in North Carolina
+2% projected growth
Job Description
Be the person families trust when care matters most. Home Instead is seeking a compassionate professional to join our team as a Client Care Manager (Care Coordinator) . In this role, you will serve as the single point of contact for families navigating care for their loved ones—guiding them through care consultations, developing personalized service plans, and ensuring every client receives the exceptional support Home Instead is known for. This role is ideal for professionals with experience in healthcare coordination, senior care, hospice, social work, patient services, or family advocacy who want to make a meaningful impact outside of a clinical environment. If you thrive on building meaningful relationships, advocating for others, and making a real difference in the lives of older adults and their families, this could be the perfect role for you. Who We're Looking For The ideal candidate is a motivated, organized, and compassionate professional who welcomes the responsibility of supporting older adults and their families through personalized care coordination. As the primary point of contact for both new and existing clients , you will guide families through care decisions while ensuring every client receives high-quality, personalized support. You will conduct care consultations with families seeking assistance for their loved ones, develop customized care plans, and coordinate services with our Care Professionals to ensure exceptional care delivery. Through ongoing communication and quality assurance visits, you will maintain trusted relationships with clients and families while ensuring their needs continue to be met. A genuine passion for helping others, strong communication skills, and the ability to manage multiple priorities will be key to success in this role. What You'll Do Make an
Conduct ongoing quality assurance visits and maintain regular communication with clients and families to ensure care plans remain effective as needs evolve.
Document care consultations, service plans, and quality assurance visits within agency management systems while ensuring compliance with company policies and documentation standards. What Makes You a
Impact:
Serve as the primary advocate and point of contact for clients and their families, building trusted relationships and ensuring each client receives compassionate, high-quality care.Guide Families Through Care Decisions:
Conduct care consultations with prospective clients and families to assess needs, develop personalized care plans, and guide them through the process of beginning services.Coordinate Exceptional Care:
Collaborate with Care Professionals, schedulers, and office team members to ensure seamless service delivery. Coordinate introductions between clients and Care Pros to ensure a strong start to services.Conduct ongoing quality assurance visits and maintain regular communication with clients and families to ensure care plans remain effective as needs evolve.
Document care consultations, service plans, and quality assurance visits within agency management systems while ensuring compliance with company policies and documentation standards. What Makes You a