Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
KT
Kessler Topaz Meltzer & Check, LLP
Client Onboarding Lead
Career Insights for Customer Service Supervisor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on national data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$56,842 / year median in the U.S.
-3% projected decline
Job Description
Job Summary The Client Onboarding Lead is responsible for coordinating onboarding of new Institutional clients participating in the Firm s SecuritiesTracker portfolio monitoring and securities class action claims filing services to facilitate a seamless onboarding-to-service delivery transition. In this role, the Client Onboarding Lead will also be responsible for navigating complex client structures and fund family hierarchies to support effective service delivery. Essential Responsibilities Lead the full onboarding lifecycle for new institutional clients, from kickoff through transition to long-term support teams Coordinate onboarding communications with clients, third parties, and cross-functional internal teams via email, phone, and virtual meetings to drive alignment and progress Partner with subject matter experts to facilitate onboarding activities and enable effective transfer of role-specific knowledge Review complex institutional client organizational structures and fund family hierarchies across globally domiciled funds to support accurate onboarding and setup Gather required information, supporting documentation, and data to enable successful onboarding Track onboarding milestones, identify bottlenecks, and drive timely resolution to maintain progress Provide regular onboarding status updates to management and escalate issues as appropriate Recommend and support process improvement initiatives to enhance speed, operational efficiency, and client experience Maintain ongoing client communication post-onboarding to manage updates to client structures and fund hierarchies Update and maintain client structures and fund hierarchies in internal systems and communicate changes to relevant internal teams Provide cross-functional departmental support through cross-coverage and ad hoc assignments as needed Required Skills and Abilities Strong organizational, time management, and prioritization skills Excellent written and verbal communication skills High attention to detail and accuracy Ability to analyze client data and perform list comparisons Effective problem-solving and issue resolution skills Ability to work independently and in a team environment Strong interpersonal skills and stakeholder engagement Willingness and ability to work extended hours and respond to emails outside standard business hours, as needed Experience with Microsoft 365, Adobe, DocuSign, and web browsers preferred Educational Qualifications and Experience Bachelor's degree required; relevant experience considered in lieu of degree Minimum 5 years of professional experience, with preferred 1-3 years in client onboarding or implementation roles Prior experience in legal or financial services preferred Work Environment /Physical and Mental Demands Primarily a desk job requiring regular computer and telephone work. Reliable internet access is required for remote work Ability to work under pressure and manage competing priorities Ability to multitask efficiently while maintaining accuracy and attention to detail