Client Success Coordinator AQUA Management Services

LLC - 5.0

Troy, MI Job Details Full-time $45,000 - $55,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Customer communication Teamwork Account development Attention to detail Client services Account management Full Job Description Job Overview We are seeking an energetic and detail-oriented Client Success Coordinator to join our team! In this pivotal role, you will be the primary point of contact for our valued clients, ensuring their needs are met with exceptional service and strategic support. Your enthusiasm for building strong relationships, combined with your expertise in project management and customer relationship management (CRM) systems, will drive client satisfaction and foster long-term success. This position offers an exciting opportunity to collaborate across departments, leverage data-driven insights, and contribute to the growth of our client portfolio. Responsibilities Manage and nurture client accounts by providing proactive support and personalized solutions that align with their goals. Serve as the main liaison between clients and internal teams, facilitating seamless communication and collaboration across departments. Utilize our CMMS and other order processing tools to track client interactions, update account information, and analyze customer data for strategic decision-making. Coordinate cross-functional efforts to ensure client needs are addressed efficiently. Monitor client health metrics using data analysis to identify opportunities for upselling or renewal strategies that enhance customer retention. Resolve customer service issues promptly by applying problem-solving skills and maintaining a positive relationship with clients at all times. Qualifications Proven experience in project management, account management, or client services. Proficiency in CMMS systems such as Service channel and Corrigo Strong communication skills with the ability to articulate complex concepts clearly and effectively to diverse audiences. Demonstrated ability to collaborate across teams in a fast-paced environment while managing multiple priorities. Experience in managing customer accounts, customer service problem-solving, and relationship management is highly desirable. A proactive approach to internal communication coupled with a passion for delivering outstanding client experiences. Join us as a Client Success Coordinator and become a vital part of a vibrant team dedicated to empowering our clients through exceptional service! Your enthusiasm for fostering relationships combined with your technical expertise will make a meaningful impact on our organization's success.

Pay:

$45,000.00 - $55,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Troy, MI 48084