Company Overview:

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management. MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary:

This position serves as the primary point of contact and liaison for clients, supporting them throughout the client journey from implementation through production. Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients realize measurable value from our products and services. The Client Success team provides effective analytical support and proactive recommendations to support data-driven decisions. Client Success Managers must have a strong understanding of the healthcare industry, emerging trends, and healthcare data. They must be able to work with a variety of healthcare data sources, interpret results, and translate analytic outputs into clear, actionable insights that drive client value. To meet client needs, Client Success Managers are experts in navigating our MedInsight platform and applications, as well as our enterprise tools, and are comfortable working in a cloud-based environment.

Primary Responsibilities:

Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels agreements are met. Client Success Managers collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from their MedInsight investment. Client Success Managers work closely with our client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes. While some work maybe performed offshore, client communication is managed in the U.S., so strong communication skills with both clients and internal team members is essential.

Preferred Skills and Experience:

Bachelor's degree in related field or equivalent work experience\n5+ years of experience in data analytics, health care, or related field\nExperience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution\nHighly organized and detail-oriented, with strong administrative and project management skills; able to manage multiple client priorities, timelines, deliverables, and follow-ups while maintaining accuracy and accountability\nAbility partner crossfunctionally to drive adoption, satisfaction and growth\nIdentify opportunities to improve client outcomes or business impact\nAbility to learn and navigate a variety of technical tools to review and analyze client data\nAbility to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions\nAbility to analyze data and develop client-facing deliverables that are informative, clear, and easy to use\nAbility to ensure data quality, integrity, and security across all data sources and platforms\nExperience with problem-solving and with the ability to work independently and as part of a team\nExperience with Databricks and cloud platforms, particularly Microsoft Azure\nPrior exposure to healthcare payer or ACO data\nPrior exposure to EHR systems, clinical data, and claims data\nStrong communication skills (written and verbal)\nTeam player with excellent interpersonal skills Additional Skills (Nice to Have): Familiarity with project management software ex. Azure DevOps, Jira\nExposure to Python, R, SQL, or other programming languages This position may also perform other related or unrelated duties as assigned by your supervisors, or as may be required to meet project team goals and objectives. Some limited travel may be required.

Location:

This role is ideally based in Seattle, Washington, but remote work within the United States will be considered. The expected application deadline for this job is November 30, 2026.

Compensation:

The overall salary range for this role is $78,800

$145,130.

For candidates residing in:

Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, Jersey, York City, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $90,620

145,130.\nAll other locations the salary range is $78,800
$126,200.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. What Makes this a Great Opportunity? Join an innovative, high growth company with a solid industry track record\nBring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions\nEnjoy significant visibility in your work and be recognized for your wins\nWork for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career

Benefits:

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being.

Benefits include:

Medical, Dental and Vision

Coverage for employees, dependents, and domestic partners\nEmployee Assistance Program (EAP)
Confidential support for personal and work-related challenges\n401(k) Plan
Includes a company matching program and profit-sharing contributions.\nDiscretionary Bonus Program
Recognizing employee contributions\nFlexible Spending Accounts (FSA)
Pre-tax savings for dependent care, transportation, and eligible medical expenses\nPaid Time Off (PTO)
Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis\nHolidays
A minimum of 10 paid holidays per year\nFamily Building Benefits
Includes adoption and fertility assistance\nPaid Parental Leave
Up to 11 weeks of paid leave for employees who meet eligibility criteria\nLife Insurance & AD&D
100% of premiums covered by Milliman\nShort-Term and Long-Term Disability
Fully paid by

Milliman Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. #LI-SM1 #

LI-REMOTE

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