Customer Account Coordinator

Job Description Job Summary:

The Customer Account Coordinator supports key aerospace OEM customer accounts by assisting with the coordination of daily activities, facilitating accurate communication, and supporting alignment across internal functions. This role serves as a point of contact for routine customer interactions and provides support in proposals, program follow-up, and forecasting activities within a highly regulated and quality-driven aerospace environment.

Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded, as deemed necessary.

• Support day to day activities for assigned aerospace OEM customer accounts
• Serve as point of contact for routine customer communications, ensuring timely responses and follow-ups
• Ensure timely follow-up and closure of customer requests and internal actions
• Coordinate cross-functional inputs from Engineering, Supply Chain, Quality, Finance, and other internal teams
• Align with Program Management on program status, milestones, and customer deliverables
• Coordinate and Support preparation of customer quotations, including colleting inputs, validating completeness and supporting submission timelines
• Apply standard pricing tools, contractual guidelines, and escalation processes
• Support review of commercial terms and identify inconsistencies with company guidelines.
• Support Mid-Term Planning (MTP) and budgeting through data collection and analysis
• Maintain and update sales pipelines, demand forecasts, and OEM account reporting tools
• Track key account performance metrics) and support reporting activities
• Escalate risks, delays, or misalignments to Sales and Program Management as needed
• Provide backup support for customer support activities, including order management and issue resolution

Job Requirements Skills & Requirements:

• High school diploma required; Associate or Bachelor's degree preferred
• 1 - 3 years of experience in customer service, account coordination, or manufacturing/aerospace environment preferred
• Strong written and verbal communication skills with a professional customer-focused approach
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office (Excel, Word, Outlook); ERP/MRP system experience preferred
• Ability to support data tracking, reporting, forecasting, and quotation support activities
• Strong attention to detail and accuracy in documentation and data entry
• Ability to work cross-functionally with Engineering, Supply Chain, Quality, Finance, and Program Management
• Understanding of customer account coordination, production/program support, or commercial operations preferred
• Familiarity with aerospace or regulated industry standards is a plus
• Team-oriented, proactive, and able to work in a fast-paced environment But what else? (advantages, specific features, etc.) Safran Ventilation Systems offers competitive salaries and a comprehensive benefits package, including:
• Medical, Dental, Vision, and Pharmacy benefits
• Health Savings Account (HSA)
• Wellness Program
• Safran Retirement plans with employer match
• Basic Life Insurance (paid by Safran) with voluntary additional Life Insurance
• Corporate university training courses
• Tuition reimbursement
• Gym membership reimbursement
• Flexible work schedule/partial remote work option for eligible positions
• Paid Vacation and Sick leave
• Twelve Paid Holidays per year

Eligibility Requirements:

Candidates for positions with Safran Ventilation Systems must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Reasonable Accommodation:

Safran Ventilation Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail arlene.arnott@safrangroup.

com or call:

425.583.0810. We will make a determination on your request on a case-by-case basis. Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries. Locate your future workplace 7501 Hardeson Road 98203 WA Everett Washington United States Copy Address + − Leaflet | © OpenStreetMap contributors