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Danone Ltda
Customer Business Manager, Wakefern Yogurt and RTD Shakes
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$59,737 / year median in New York
+21% projected growth
Job Description
Short Intro and About the Job The Customer Business Manager for Wakefern Yogurt and RTD Shakes will develop and execute sales strategies to grow Danone North America's Yogurt and RTD Shakes business. Wakefern is a key regional player and a top 10 grocery customer. This role serves as the primary customer contact, presenting and selling Danone North America products to retailers. The manager will understand customer business needs and develop short and long-term strategies that support customer goals while delivering company sales targets and financial expectations. They will execute company plans at the customer level by building customer and category plans in partnership with internal stakeholders. The role will also lead and coordinate cross-functional customer efforts, including category management, shopper marketing, customer service, and other teams, to deliver the customer plan.
This role is considered a "hybrid" position that allows for flexible work, meaning it is a role where collaboration with key stakeholders in Danone Hubs occurs. While you may have the option to work from home on a schedule as agreed to with your supervisor, you are also expected to regularly report to your assigned office location at least 3 days per week. About You Bachelors Degree 5 years minimum with CPG company within a Sales function Must live local to Edison, NJ (NJ/PA/NY)
Learn more about our mission. Our Benefits Our commitment to making the world healthier starts with our employees.
You Will:
Build and execute the customer plan to grow the business: Coordinate selling process for the given customer /categories to deliver Financial Objectives Gain a deep understanding of customer needs and priorities (e.g., their KPIs, business/category goals, etc.) Enhance relationship with customer andDanone NA:
Build and maintain relationships with key customer personnel Develop calendar for customer-touchpoints- regular connects with Wakefern Category managers and analysts Monitor account performance: Manage trade spending, promotional programs, spending across the brands to reach targets Deliver in-store execution performance: Help define what success looks like in the store in coordination with the Director Provide customer/category feedback internally: Communicate customer needs to internal stakeholders Lead cross functional team communication (supply chain, customer service, shopper marketing, etc.
- including monitoring what competitors are doing Manage the development and delivery for all customer presentations Represent Danone NA during annual tradeshows, conferences and events attended by customer Provide key inputs for demand planning and distributor teams
- own the bottom-up forecast, provide key input into the bottom-up forecast Provide category thought leadership and insights from customer to drive both category growth and business across Danone NA Communicate emerging market needs and requirements for product development Communicate and manage outlook of future Purchase Orders and proactively identify potential risks with the
Customer Other:
Manage 1 Direct Report- Sale Analyst P&L Responsibility
- $60MM Net Sales The salary range for this position is $100,000
- $140,000 USD.
This role is considered a "hybrid" position that allows for flexible work, meaning it is a role where collaboration with key stakeholders in Danone Hubs occurs. While you may have the option to work from home on a schedule as agreed to with your supervisor, you are also expected to regularly report to your assigned office location at least 3 days per week. About You Bachelors Degree 5 years minimum with CPG company within a Sales function Must live local to Edison, NJ (NJ/PA/NY)
- no relocation available at this time About Us, We offer and What's next Life at Danone With approximately 5,000 employees and 13 production locations across the U.
Learn more about our mission. Our Benefits Our commitment to making the world healthier starts with our employees.
Physical Wellbeing:
We pay for the majority of your medical benefits- which include medical, dental and vision
- with our competitive 80%/20% cost-sharing model.