Customer Care:

Special Account Manager Folcroft, PA 19032 Hybrid work $55,000 - $65,000 a year - Full-time Apply with Indeed Asendia USA strives for dependable and dedicated team members, while providing the recognition, loyalty and respect they deserve. With office and customers spread throughout the country, we are adaptable to the changes in your life.

Position Summary:

The Special Account Manager (SAM) serves as the primary point of contact for an assigned portfolio of clients, building trusted relationships and providing proactive support to promote customer satisfaction, retention, and growth. This role manages onboarding, account updates, reporting, and documentation while partnering with Sales and internal teams to resolve concerns, improve service, and address potential risks. The SAM carries out these responsibilities in alignment with our core values: Deliver for our Customer, Strive for excellence, and Collaborate as one Team. Key Responsibilities Onboard new accounts, create specials and facilitate other account changes as needed. Performs data entry functions into various programs, i.e., A1 (propriety system), ServiceNow, etc. Coordinates daily workflow via Service Now CSM to ensure all tasks are completed timely and accurately. Continually answers questions and responds to internal staff regarding customer care issues. Maintaining overall account health and end-to-end ownership, including proactively monitoring open issues, service trends, and potential risks. Developing and implementing strategic plans to manage and grow accounts. Communicating and coordinating with internal teams to deliver solutions. Proactively analyze and identify opportunities for improvement. Clearly communicate initiatives to internal and external stakeholders. Utilize databases for account setup, pricing, and applicable changes. Create, update, and build reports based on customer need. May be asked to join Sales for customer visits. Responsible for identifying recurring issues and working cross-functionally to determine root causes and drive long-term corrective actions. Recognize and escalate service risks or account concerns early when they may impact the customer experience. Maintain accurate account-specific documentation, customer requirements, and instructions to support continuity and effective handoffs.

Work Schedule:

This is a full time hybrid position. Tuesday and Thursday's required in office. Normal business hours - Monday to Friday.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work from home

Education:

Associate (Preferred)

Experience:

Customer relationship management: 3 years (Required)

Location:

Folcroft, PA 19032 (Preferred)

Work Location:

Hybrid remote in Folcroft, PA 19032