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MW
Mike Walsh Painting & Decorating
Customer Experience & Growth Coordinator: Growth Potential + Autonomy + Work/Life Balance
Career Insights for Customer Experience Manager
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Based on Wisconsin data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$62,878 / year median in Wisconsin
+9% projected growth
Job Description
I'm Mike Walsh
- the Owner
- you will be working directly with me. You should keep reading this if… You love dynamic situations where you can organize people and resources for maximum effectiveness. You thrive when given a new challenge. You see options where others see roadblocks, and can quickly pivot when situations change. You hate wasting time, and… You have a strong inner drive to do what's required when it's required
- if not before.
- call them back quick, get them on the calendar, and make them feel like they picked the right company before we've even shown up. Take care of our customers by phone and email through their whole project, so the experience feels effortless from start to finish. Run our own marketing channels
- email, referrals, direct mail, social
- and actually grow them month over month. Make content that makes us look great
- shoot simple video, post to social, and turn our finished jobs into stories, reviews, and referrals. Own our software
- the CRM, the estimating platform, the phone system
- and keep it clean, current, and working FOR us instead of against us. Build and document the little systems and processes that let us grow fast without dropping balls. Take on projects across the company to drive growth and make us more efficient. Jump on whatever needs doing when it needs doing
- and figure out the stuff nobody's mapped out yet. What's Required
- About YOU You genuinely like people, and it comes through on the phone. Taking great care of a customer feels good to you
- it's not a chore. You are not afraid of software
- you actually kind of love it. Hand you a tool you've never seen, and you lean in and figure it out. You don't sigh, you don't wait to be walked through every button, you dig in. This one is non-negotiable. If technology stresses you out, this isn't the seat for you
- and that's completely okay. You've got a creative bone. You can make a decent video on your phone, you're comfortable on social media, and you have an eye for what looks good. You don't have to be a pro
- you have to be willing and able. You're organized enough that details don't slip Messy situations make you want to fix them, not flee them. You see options where other people see roadblocks You're comfortable swimming in unexplored waters. You want to OWN an area and grow it
- not just complete tasks and clock out. Proficient computer skills in Google Workspace apps, and the ability to learn new systems as they arise. Valid driver's license and willingness to drive responsibly
- you'll get out to job sites now and then to grab photos and video for our marketing. The ability to listen for understanding. A burning desire to achieve goals and get s
- t done.
TWO THINGS... THING ONE
- Submit your resume.
THING TWO
- Submit a cover letter.
Job Type:
Full-time Benefits:
Flexible schedule Paid time offSchedule:
Monday to Friday Ability toCommute:
Lake Geneva, WI 53147 (Required)Work Location:
Hybrid remote in Lake Geneva, WI 53147Pay:
$50,000.00- $60,000.