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CC
Complete Ceramic Coating
Customer Experience & Sales Coordinator
Career Insights for Customer Experience Manager
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Based on Washington data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$90,313 / year median in Washington
+12% projected growth
Job Description
Customer Experience & Sales Coordinator Complete Ceramic Coating Auburn, WA Job Details Full-time From $25 an hour 11 hours ago Qualifications Customer communication Full Job Description We are seeking to hire a Customer Experience & Sales Coordinator to join our team! In this vital role, you will serve as a bridge between our clients and internal teams, ensuring seamless communication, exceptional customer service, and efficient sales processes. Your energy and enthusiasm will drive client satisfaction, foster strong relationships, and support the growth of our business. This paid position offers an exciting opportunity to develop your skills in project management, client relationship management, and cross-functional collaboration within a fast-paced environment. If you thrive on building connections and delivering outstanding service, we want to hear from you! About the Role This is a customer-facing sales and relationship-building position , not simply an administrative or scheduling role. You will be responsible for guiding customers through the entire process and making sure every qualified lead receives timely, professional follow-up. Your Primary Goal To convert inquiries / leads into booked appointments while providing an excellent customer experience. Duties Manage and nurture customer accounts using CRM systems to ensure accurate data entry and up-to-date client information. Serve as the primary point of contact for clients, addressing inquiries promptly and providing tailored solutions to enhance their experience. Utilize data-driven decision-making to analyze customer feedback and sales metrics, identifying opportunities for process improvements or upselling initiatives. Support internal communication efforts by maintaining clear documentation of client interactions and ensuring all stakeholders are informed of relevant updates. Experience Proven experience in customer service or client account management within a SaaS (Software as a Service) environment or similar tech-driven industry. Demonstrated proficiency with CRM systems such as Salesforce Cloud or equivalent platforms for managing customer relationships. Strong management skills with the ability to prioritize tasks efficiently. Excellent communication skills—both written and verbal—with an emphasis on client relationship management and internal collaboration. Ability to handle customer service problems proactively while maintaining a positive attitude under pressure. Join us to be part of an energetic team committed to delivering exceptional client experiences! This role offers the chance to grow your expertise in sales operations, project coordination, and customer relationship management—all while making a meaningful impact on our clients' success.